Warranty & Registration of Electric Bikes

Like most retailers, OnBike Ltd operate a ‘return to base‘ warranty. This means that the purchaser is wholly responsible for return of the goods (ebikes, accessories & components) at their own expense to our store in Worcester if any warranty work is required.
All customers are strongly advised to register their purchase with the manufacturer. This can be done either through information supplied at the point of sale, or via their website.
All our products are supplied with at least a 2 year warranty from the date of purchase against manufacturer’s defects. Warranty periods do vary across our range with some major components (e.g. bike frames) guaranteed for up to 5 years. Please check the warranty and guarantee details for each product.
This warranty does not include general wear and tear or faults caused by incorrect assembly, misuse, neglect, accident, incorrect operation, unauthorised modification or sub-standard repair. This includes extensive rain damage and other weather damage. The warranty may be invalidated if the product is not kept indoors or undercover. This warranty does not include misuse of the battery such as not following the manufacturer’s guidelines for charging, discharging and storage.
If you feel that a product purchased from us has developed a fault under warranty please contact us immediately at info@onbike.co.uk or call us on 01905 611774. If for any reason you are unhappy with your purchase, e.g. the item you have ordered is faulty on arrival, becomes defective or you have had a change of heart, then you must return it to us unused and in its original condition within 8 working days of receipt for a prompt replacement, exchange or refund. After the initial 8 working day period we reserve the right to send you either replacement parts (which we expect you to fit) or we may ask you to return the product to us or to our agents for either replacement or repair.
In all instances OnBike Limited shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

After the warranty period we recommend that repairs and fitting of replacement parts is performed by a qualified repairer. In most cases your local repair facility will be able to advise you of their costs for performing this work or if you prefer to arrange a back-to-base repair you may email us at info@onbike.co.uk for an estimate.

All returns must follow our simple returns process to ensure that we efficiently process your return.