Terms & Conditions of Sale
The Seller is OnBike Limited also referred to here as OnBike and OnBike.co.uk. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller. ‘We’, ‘Us’ and ‘Our’ means the Seller, ‘You’ and ‘Your’ means the Buyer. Goods means any goods supplied by us in accordance with these Terms & Conditions of Sale. These Terms & Conditions supersede any of our previous Terms & Conditions. Any variations of these Terms & Conditions must be confirmed in writing by us and will not otherwise be valid. Any waiver of these Terms & Conditions that we may grant shall merely act as a waiver on that occasion, and shall not affect our right to enforce these Terms & Conditions on any further occasion. No Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing by us.
On Premises Contracts
All on premises contracts are final. We only accept returns or cancellations where goods are not of satisfactory quality, do not match a sample or do not match a model seen or examined as defined by the Act. You are encouraged to fully inspect goods prior to completing the contract and before leaving the premises.
We reserve the right to change details, products, product specifications and prices on any part of this site, including these terms and conditions, at any time and without notice. We will, however, honour any bona fide order made before such changes. If we decide to change our Terms and Conditions, we will post those changes on this page.
This contract is governed by the Law of England.
Conditions of Website Use
No contract will exist between the Buyer and OnBike Limited of any goods unless and until we accept your order confirming that goods have been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the UK. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and the Buyer and OnBike Limited irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither OnBike Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or goods included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, OnBike Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of OnBike Limited, its affiliates, directors, employees or other representatives. The OnBike.co.uk web site is owned and operated by ONBIKE LIMITED (Company No. 06759982), a company registered in England and Wales whose registered office is at 52-53 Upper Tything, Worcester, Worcestershire WR1 1JY.
OnBike.co.uk Limited, OnBike.co.uk Ltd, OnBike.co.uk, OnBike and the OnBike logo are trademarks of OnBike Limited. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, embedded source code, software (including applets) and all other material on this Web site are copyright of OnBike Limited and its affiliates or their content and technology providers. All Rights Reserved. Any use of materials on this Web site, including reproduction for purposes other than those noted in these Terms and Conditions, modification, distribution, or re-publication, without the prior written permission of OnBike Limited is strictly prohibited.
OnBike Limited is a UK based company and complies with UK consumer law including the Consumer Contracts Regulations 2014. This means that shopping with us is safe.
Our Terms and Conditions do not affect your statutory rights.
At OnBike we strive to keep our overheads low and pass the savings to you. We closely monitor other retailers in order to maintain our competitive pricing. We try to ensure that the prices on our web site are correct. If an error is discovered in the price of the goods that you have ordered we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms. If we are unable to contact you we will treat the order as cancelled. We will do our best to correct any pricing errors as quickly as practicable after being notified of them.
Product Availability / Out Of Stock Items
We will contact you in the event of a problem with availability of any goods. You may then wish to cancel the order or wait until the item becomes available.
Marked Down Products
From time to time we may sell marked down products for any reason. These products will be sold as described and you will need to read the description for the warranty terms and condition. Our returns policy still applies unless otherwise stated.
Orders & Specifications
The buyer shall be responsible to us for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by them and for supplying any necessary information to us relating to the goods within a sufficient time to enable us to perform the contract in accordance with those terms. The quality, description and quantity of and any specification for the goods shall be those set out by us (if accepted by the buyer) or the buyers order (if accepted by us). For any goods manufactured, the buyer shall indemnify us against all claims, loss, damages and expenses incurred or for any infringement of patent, copyright, design, trademark or other intellectual property rights for which we may become liable by following the requirements or specification supplied. We reserve the right to make any changes to the specification of any goods, which are required to conform to any statutory or safety requirements.
Manufacturer’s specifications may change at any time. We try to ensure that details of goods and technical content provided on our web site are correct. We do not accept liability for any errors and omissions in this respect and reserve the right to change information, specifications and descriptions of listed goods, products and services. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.
For offline orders we accept Visa and Mastercard Credit and Debit cards (£) Sterling Postal Orders, Personal Cheques (made payable to: OnBike Ltd), (£) Sterling Bank Drafts and (£) Sterling Bank Transfers. All payments must be cleared before goods are dispatched. We recommend that you do not send cash through the post.
All deposits are non-refundable.
Unless you have chosen a premium guaranteed delivery service, the period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.
Free delivery applies to UK mainland deliveries only. Please note that our couriers own terms state up to 48hours for next working day delivery. Charges for premium guaranteed delivery services are per consignment to the same address as part of the same order.
All deliveries must be signed for. After repeated failed delivery attempts our couriers may request that you collect the goods from their depot or distribution centre; you are responsible for the collection, all charges for collection and the care of the goods. Goods not collected by you will be returned to us and we will treat the order as cancelled. Often, small items under 5kg will be sent by Royal Mail and may not need to be signed for, if they can be posted or left in a safe place. Shipping costs to locations outside of mainland UK will be supplied on request. If your delivery address is outside of mainland UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we advise each customer to contact their local customs office for further information. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
For additional delivery details please see our Delivery page.
OnBike Limited will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond our reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.
(a) Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery of the Goods.
(b) Delivery of the Goods shall be deemed to take place at the time the same are dispatched addressed to the Buyer, placed in the hands of our delivery agent.
All test rides undertaken are done so at the rider’s own risk, and as a result, the rider is personally responsible for their actions whilst in charge of the cycle: OnBike accepts no liability whatsoever for any damage caused to persons, property or third parties during a test ride.
At our discretion, ownership of the Goods may not pass from us to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions of Sale, we shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to us) to retake possession of Goods not fully paid for.
Cancelling an order
OnBike Limited complies fully with the Consumer Contracts Regulations 2014 which are designed to protect you when buying items via the Internet, Mail Order and Telephone. This gives you the right to cancel an order for any reason within 14 days of receipt. You may exercise your right by returning the goods to us within this cancellation period for a refund provided they are unused (unfitted where applicable) and in original condition (including all contents and packaging). Products requiring assembly must not have been assembled and all original protective packaging must not have been tampered with. We are unable to accept returns of helmets, clothing or headwear for hygiene reasons, unless they have a manufacturing fault or we have sent them to you by mistake.
If you wish to cancel an order please email us immediately at email@example.com or call us on 01905 611774.
All returns must follow our simple returns process to ensure that we efficiently process your return.
To return any item please contact us first by emailing us at firstname.lastname@example.org or calling us on 01905 611774.
If you are returning an item because we have sent you the wrong goods (i.e. not the goods you ordered) we will be happy to correct our mistake provided that you return it to us within 14 days of receipt, that the goods are unused (unfitted where applicable) and in original condition (including all contents and packaging). We reserve the right to ask you to arrange the return and meet the cost of return. We will refund your return delivery costs on receipt of the goods provided you use either Royal Mail First Class mail (Recorded Signed for™), Royal Mail Standard Parcels (Recorded Signed for™), Parcelforce 48 or other as instructed by us. Alternatively we may choose to instruct our own courier to collect the goods and return them to us. You are fully responsible for ensuring that the goods are returned in perfect, re-saleable condition. If any damage or loss occurs at this stage you will become liable for the full cost of the goods. We will not accept responsibility for any items lost or damaged in transit. We reserve the right to make a 15% restocking charge for any goods which are not returned in perfect, re-saleable condition or to refuse to accept such goods.
If you are returning an item because you are cancelling an order, you must return it to us unused (unfitted where applicable) and in original condition (including all contents and packaging) within 14 days of receipt for a refund. You are responsible for the return, all charges for return shipping and the care of the goods. You are fully responsible for ensuring that the goods are returned in perfect, re-saleable condition. If any damage or loss occurs at this stage you will become liable for the full cost of the goods. We will not accept responsibility for any items lost or damaged in transit. It is your responsibility to arrange any insurance cover required for the full cost of the goods. We reserve the right to make a 15% restocking charge for any goods which are not returned in perfect, re-saleable condition or to refuse to accept such goods.
If you are returning a faulty item within 14 days of receipt we will process a prompt replacement, exchange or refund. We reserve the right to ask you to arrange the return and meet the cost of return. We will refund your return delivery costs provided you use either Royal Mail First Class mail (Recorded Signed for™), Royal Mail Standard Parcels (Recorded Signed for™), Parcelforce 48 or other as instructed by us. Alternatively we may choose to instruct our own courier to collect the goods and return them to us.
If you are returning a faulty item under warranty but not within 14 days of receipt we reserve the right to send you either replacement parts (which we expect you to fit) or we may ask you to return the product or faulty component to us or to our agents for either replacement or repair (back-to-base). You are responsible for meeting the cost of the return including postage and packaging. It is your responsibility to arrange any insurance cover required for the full cost of the goods. In the case of an electric bike, OnBike strongly recommends retaining all packaging materials and original box used for shipping just in case a return is necessary.
All faulty goods returned to us must be clean and suitably packaged and protected (we recommend that you do not dispose of the original packaging until you are fully satisfied) so that they arrive in good condition. You are fully responsible for the return and the care of the goods. If any damage or loss occurs at this stage you may become liable for the full cost of the goods. We will not accept responsibility for any items lost or damaged in transit.
If we find any returned item not to be faulty we will not refund any return delivery costs you have incurred or we will charge you for the cost of the return if our own courier collected the goods from you, we will also charge you for the cost of delivering the item back to you. You must meet these charges before we will dispatch the goods back to you.
All goods returned must be accompanied with a senders address and reason for return.
Because we know that our business depends on the service we provide to our customers we welcome your feedback on any way that we can improve. You can email us at any time at email@example.com and we’ll do our best to reply within 24 hours. You can also call us on 01905 611774 (24 hour answering machine available). You can write to: The Managing Director, OnBike Limited, 52-53 Upper Tything, Worcester, Worcestershire WR1 1JY.